FAQ

Kiehl’s Rewards (formally known as Friends of Kiehl’s) is a loyalty program by Kiehl’s (a member of the family of brands under the L’Oreal Singapore Pte. Ltd. portfolio).

To join, simply approach any one of our Kiehl’s Customer Representative at any our Kiehl’s Boutiques in Singapore, or sign up online here. Only profiles that agreed to be part of Kiehl’s Rewards programme and its Terms and Conditions will be enrolled into the loyalty programme.

Your Kiehl’s Rewards membership account will be activated on the day of successful registration.

Your Kiehl’s Rewards ID is the mobile number which was used during registration. Please remember to provide your mobile number to our Kiehl’s Customer Representative when enquiring about your Kiehl’s Rewards account at our Kiehl’s Boutiques.

(i): You can earn Kiehl’s Rewards Points when you make purchases of Kiehl’s products and services:
(i) at https://www.kiehls.com.sg/;
(ii) at any official Kiehl’s boutiques in Singapore; and/or
(iii) with our authorized retailers and partners. (TANGS or Isetan)
(“Qualifying Purchases”)
(ii): Every S$1 (nett spend)(excluding GST, service charges, credit card charges/fees, and other transaction fees) on Qualifying Purchases will earn one (1) Kiehl’s Rewards Point. Kiehl’s Rewards Point will be rounded down to the nearest whole number.
(iii): For Gold, Ruby, Sapphire and Black Diamond Wings members, you can also earn Kiehl’s Rewards Points by recycling with Kiehl’s. To learn more about our Recycle & Be Rewarded initiative, please click here

Any Kiehl's Rewards Points earned from the Qualifying Purchases will be reflected in your account within 5 working days.

Yes! Log into your account on www.kiehls.com.sg/rewards to check your member account details.

Please log in to My Account here and update your information at any time. You will be awarded ten (10) Kiehl’s Rewards Points upon full completion of your profile.

(i): Please log into your account, and go to ‘My Rewards’ at Kiehls.com.sg/Rewards to choose which gift voucher you would like to redeem with your available Kiehl’s Rewards Points. Point vouchers redeemed will expire 30 days from date of issue. You may use your Point Vouchers either online on kiehls.com.sg or at any of our Kiehl’s Boutiques.
(ii): For offline transactions: only one (1) voucher may be used against one (1) Kiehl’s product. Multiple vouchers may be used in a single transaction if there are multiple Kiehl’s products purchased in the same transaction. For online transactions: only one (1) voucher may be used in a single transaction.
(iii): All vouchers (Gift Vouchers and Tier Welcome Vouchers) cannot be used for purchases of sets or together with other ongoing promotions.

All Kiehl’s Rewards vouchers are valid for thirty (30) days from the date of online redemption.

(i): Refunds must be made at the initial store of purchase within thirty (30) days of purchase together with the valid receipt. When you request for a refund, you will be required to return all products, travel sizes given during the purchase. Any vouchers redeemed and used with points from the transaction will be deemed invalid and the voucher value will not be refunded. Any points earned from the refunded transaction will also be invalid and member tier may be downgraded if necessary
(ii): Exchanges must be made within ninety (90) days of purchase together with the valid receipt.

(i): Each Membership Tier is valid for twelve (12) months from the date: of activation; or where the account is upgraded to the next higher tier whichever is later. For example, a ‘Sapphire’ tier account activated on 1 January 2020 will maintain the ‘Sapphire’ tier’ until 31 December 2021. If the same ‘Sapphire’ tier account is upgraded to ‘Black Diamond’ tier on 1 June 2020, the (now) account will maintain the ‘Black Diamond’ tier until 31 May 2021, unless the account is upgraded to the next tier.
(ii): ‘Black Diamond’ and ‘Sapphire’ tiers will be downgraded to the ‘Ruby’ or ‘Sapphire’ tier if the respective requalification thresholds are not met.

Gold & Ruby Wings – No need to requalify as members in this tier will not be downgraded.

Sapphire Wings – Accumulate S$500 in nett spending to re-qualify for your Sapphire membership tier. Members who do not manage to accumulate S$500 spend will be downgraded to Ruby Wings.

Black Diamond Wings – Accumulate S$600 nett spending to re-qualify for your Black Diamond membership tier. Members who did not manage to accumulate S$600 spend will be downgraded to Sapphire or Ruby Wings accordingly based on the accumulated spending.

Your Kiehl’s Rewards Points will expire on each anniversary of the date of activation of your account (see A3). For example, if your account was activated on 1 January 2020, your Kiehl’s Rewards Points earned between 1 January 2020 and 31 December 2020 will be valid until 31 December 2020. If the same account (which was activated on 1 January 2020) was updated to the next tier on 1 May 2020, your Kiehl’s Rewards Points will continue to expire on 31 December 2020.

First time Black Diamond Wings members are entitled (subject to stock availability and not valid for redemption against any limited editions or Jumbo-sized products) to choose any one (1) of the following products from Kiehl’s Top 10 formulas below:
• Calendula Deep Cleansing Foaming Face Wash 230ml
• Calendula Herbal-Extract Toner 250ml
• Clearly Corrective Dark Spot Solution 30ml
• Retinol Skin-Renewing Daily Micro-Dose Serum 30ml
• Ultra Facial Cream 50ml
• Ultra Facial Oil-Free Gel Cream 50ml
• Super Multi-Corrective Cream 50ml
• Vital Skin-Strengthening Super Serum 30ml
• Rare Earth Deep Pore Cleansing Masque 125ml
• Ultra Light Daily UV Defense Anti-Pollution 30ml
• Ultra Light Daily UV Defense Anti-Pollution Aqua Gel 30ml
Redemption is only valid in Kiehl’s Boutiques. Limited to one redemption per customer profile per tier cycle. Redeemed product is not valid for any refunds or exchanges.

Non-member are not entitled to points rewards from the Recycle and Be Rewarded Programme. If you started an eco-card as a non-member, you have to complete all 10 stamps on the non-member eco-card before we can start off on a new eco-card for members.

Members are entitled to a one-time discount during their birthday month. Birthday discount is redeemable in-store and online. Birthday discount is limited to one redemption per profile per year during the birthday month as recorded upon profile registration. Discount can only be applied to a maximum of 6 quantities of the same product/item.

Gold & Ruby Wings – Entitled to 10% off discount during birthday month

Sapphire Wings – Entitled to 15% off discount during birthday month

Black Diamond Wings – Entitled to 20% off discount during birthday month

Yes, your membership account will expire after 3 years of inactivity. Also your points will expire after each points cycle. Your points will expire on the anniversary of your join date each year.