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General Inquiries

This section is an overview of Kiehl’s general operations and common topics of interest. If you are seeking additional information, feel free to email us.


We greatly value your patronage, trust, and friendship towards Kiehl's; and as always, we welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your Kiehl's experience. We invite your feedback so that we may know how we are doing, and what we can do to assure that we are providing the highest quality products and services that we can. To share your thoughts with us, please contact us at [email protected]. We thank you for your time, attention, and assistance.


To contact Kiehl’s regarding Public Relations, please contact us at [email protected].


Giving is the embodiment of "The Mission of Kiehl’s." Written over 30 years ago by Kiehl’s founding family, our Mission clearly states our belief in the importance of giving back to the communities in which we serve our customers every day.

True to this commitment, we have lent our support over the years to charitable organizations which have undertaken bold initiatives to fight the spread of HIV/AIDS and to conduct vital skin cancer research. We are most honored to be able to offer any support we can, and to partner with such outstanding organizations as YouthAIDS in their important work to stem the spread of HIV/AIDS among the world’s young people.

To contact Kiehl’s regarding any requests for donation, please fill out our Contact Us Form and select the subject "General Inquiries" adding your request in the comments section.

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